Coquitlam dentist, Family dentist in Coquitlam, Vancouver, BC
Due to the ongoing COVID-19 pandemic we have made numerous changes to help safeguard the health and safety of our patients and staff. We have implemented protocols and purchased disinfection equipment that are above and beyond the requirements mandated by the Provincial Health Office and the College of Dental Surgeons of BC.
Before your appointment:
When you arrive:
During your appointment:
After your appointment
Other things we are doing
IMPORTANT INFORMATION ABOUT INSURANCES
Starting June 1st, 2020, we plan to suspend taking insurance payments on our patient’s behalf (except for patients on ministry coverage). The reason we are making this change is to help free up more time for our receptionists as they will be taking on more tasks to help keep our clinic safe for our patients amidst the COVID-19 crisis. Receiving insurance payments is quite a time-consuming administrative process, taking up 20-25% of their time each day. Most of the new protocols being implemented will be delegated to our receptionists. With your help, by having the insurance pay our patients instead, it will greatly simplify payment transactions and free up valuable time so they can concentrate on patient screening, management, and clinic disinfection, thereby ensuring the environment is safe for everyone. We understand this may cause some inconveniences but with direct deposit, most insurances will pay their members within 24-48 hrs after the appointment.
What does this mean for our patients?
What has not changed?
We do apologize for the inconvenience this may cause, but we hope you can understand why this change is happening. We would be happy to address any questions or concerns, so please do not hesitate to reach out to us.